Delivering a Modern Customer Experience in Flooring Specialty Retail.
Course Descriptions
Selling Experience In-Store (6-part series)
Selling Experience In-Store is a six-part training course for Retail Sales Associates that focuses on an introduction to the four-step process (built by & for flooring retail sales associates) to manage customer interactions during the floor buying experience.
Learn how these four steps help close more sales and lead to happier customers.
Six 60-minute live virtual workshops. Participants will be provided a learning guide for use throughout the course.
Selling Experience Outside the Store (4-part series)
Selling Experience Outside the Store is a four-part training course for Retail Sales Associates that focuses on ways to impact the experience when a customer is not in the store.
Learn best practices in disciplined lead management and effective follow-up strategies at the various steps in the buying journey.
Four 60-minute live virtual workshops. Participants will be provided a learning guide for use throughout the course.
Course Descriptions
Cohort Style Classes
Post-Program Community
Available Course Schedules
Training Program Components
Live, virtual workshop sessions
Leadership workshop (for managers, owners)
Printed and delivered participant learning guide
Post-training RSA community roundtables
Register your RSAs in Edge Experience Academy Today!
Flexible scheduling and enrollment instructions will be communicated to you after RSA registration.
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Selling Experience In-Store (6-part series)
Selling Experience In-Store is a six-part training course for Retail Sales Associates that focuses on an introduction to the four-step process (built by & for flooring retail sales associates) to manage customer interactions during the floor buying experience.
Learn how these four steps help close more sales and lead to happier customers.
Six 60-minute live virtual workshops. Participants will be provided a learning guide for use throughout the course.
Selling Experience Outside the Store (4-part series)
Selling Experience Outside the Store is a four-part training course for Retail Sales Associates that focuses on ways to impact the experience when a customer is not in the store.
Learn best practices in disciplined lead management and effective follow-up strategies at the various steps in the buying journey.
Four 60-minute live virtual workshops. Participants will be provided a learning guide for use throughout the course.
