I. Selling Experience In-Store (6-part series)
This course is an introduction to the 4-step process (built by and for flooring retail sales associates) for managing customer interactions.
Learn how these 4 steps help close more sales and lead to happier customers.
Six 60-minute live virtual workshops. Participants will be provided a learning guide for use throughout the course.
II. Selling Experience Outside the Store (4-part series) Coming Soon!
This course focuses on ways to impact the experience when a customer is not in the store.
Learn best practices in disciplined lead management and effective follow-up strategies at the various steps in the buying journey.
Four 60-minute live virtual workshops. Participants will be provided a learning guide for use throughout the course.
