Delivering a Modern Customer Experience in Flooring Specialty Retail.

I. Selling Experience In-Store (6-part series)

This course is an introduction to the 4-step process (built by and for flooring retail sales associates) for managing customer interactions.

Learn how these 4 steps help close more sales and lead to happier customers.

Six 60-minute live virtual workshops. Participants will be provided a learning guide for use throughout the course.

II. Selling Experience Outside the Store (4-part series) Coming Soon!

This course focuses on ways to impact the experience when a customer is not in the store. 

Learn best practices in disciplined lead management and effective follow-up strategies at the various steps in the buying journey. 

Four 60-minute live virtual workshops. Participants will be provided a learning guide for use throughout the course.

12 months of access to Edge Experience Academy platform offering discussion forums, quarterly webinars, communications on best practices.

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